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Front Office Executive (Receptionist)

0 years

1 Lacs

park street kolkata west bengal

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

customer service administrative experience organizational skills typing in-person phone etiquette

Work Mode

On-site

Job Type

Full Time

Job Description

1. Patient and Visitor Management:

  • Greet and welcome all patients and visitors in a warm and professional manner.
  • Answer, screen, and forward incoming phone calls, taking messages as needed.
  • Manage patient appointments, including scheduling, rescheduling, and cancellations, using clinic management software.
  • Check-in and check-out patients, verifying their personal and insurance information.
  • Guide new patients through the registration process and ensure all necessary paperwork is completed accurately.
  • Maintain a tidy and presentable reception area.

2. Administrative and Clerical Duties:

  • Manage patient files, ensuring they are organized, up-to-date, and confidential.
  • Process payments and issue receipts for consultations, procedures, and products.
  • Maintain an inventory of office and clinic supplies and place orders when necessary.
  • Handle incoming and outgoing mail and couriers.
  • Assist with the preparation of daily reports and patient records.

3. Communication and Coordination:

  • Act as a liaison between patients and the medical staff, including dermatologists, hair transplant surgeons, and nurses.
  • Communicate with patients about pre- and post-procedure instructions, as advised by the medical team.
  • Address patient queries, complaints, and concerns professionally and escalate them to the appropriate staff member when necessary.
  • Maintain a professional and friendly demeanor in all interactions, both in person and over the phone.

Job Types: Full-time, Permanent

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment

Work Location: In person

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Big Derma Skin & Hair clinic

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