Job
Description
Job Responsibilities of Front Office Executive: Greeting Employees and Visitors: As the first point of contact for anyone entering the office premises, the Front Office Executive warmly welcomes employees, clients, and visitors. They create a positive and professional impression through their friendly demeanor and helpful attitude Managing Registers and Records: The Front Office Executive is responsible for handling various registers, including visitor logs, attendance records, courier registers, and other essential documents. They ensure that all records are accurate, up-to-date, and well-organized. ID Cards, Business Cards, and Welcome Kits: Another key responsibility is managing the issuance of ID cards and business cards to employees. They also prepare welcome kits for new employees, which may include necessary office supplies and informational materials. Stationery Management: The Front Office Executive takes charge of monitoring and maintaining an adequate stock of stationery items. They ensure that office supplies like pens, notepads, envelopes, and other stationery essentials are available for employees as required. Reporting: Generating various reports is a vital aspect of the role. The Front Office Executive may be responsible for preparing daily attendance reports, visitor logs, and other reports as requested by management Meeting and Board Room Setup: They play a crucial role in setting up meeting rooms and board rooms for client meetings, internal discussions, and other events. This includes arranging seating, audio-visual equipment, and any other necessary materials. Client Hospitality: Ensuring a pleasant experience for clients during their visit is a priority. The Front Office Executive may handle arranging refreshments, snacks, or meals, as well as attending to any special requests to enhance client hospitality. ISO Audit Compliance: As part of maintaining ISO standards, the Front Office Executive ensures proper documentation and adherence to audit-related requirements for the front desk operations. Effective Communication: They maintain clear and efficient communication channels between the front desk and other departments. Keeping the local administration informed of updates, schedules, and appointments is vital to ensure smooth operations. Professional Communication: Handling phone calls, emails, and inquiries with professionalism and courtesy is essential. The Front Office Executive ensures prompt and accurate responses to internal and external communication. General Administrative Support: Assisting with general administrative tasks, such as data entry, filing, and coordinating office events, is part of their duties. They may also provide support to other departments as needed. Continuous Improvement: To excel in their role, the Front Office Executive continuously seeks opportunities for improvement in customer service, administrative processes, and overall efficiency of front desk operations.
