Front Office Executive

What this job involves:

Building great impressions and experience

Youll be the face of both our client and JLL working within a diverse and inclusive team. Youll have the ability to develop strong relationships and rapport with people from all backgrounds. Working onsite with our client youll create a welcoming and professional image within your role. As a visitors first point of contact, youll provide top-notch service to everyone visiting reception. Youll demonstrate the highest levels of customer service, demonstrating efficiency when handling enquiries, youll be calm and collected managing issues and complaints.

Keeping a well-oiled workplace

As part of the facilities management team, youll help ensure that our clients, vendors, visitors and guests enjoy a safe and positive experience. Youll be well trained to follow escalation and incident reporting procedures to comply with all applicable guidelines and practices.

Your responsibilities will include booking meeting rooms; managing an inventory of supplies; maintaining accurate documentation and processing adhok requests. Youll have the opportunity to assist the facilities management team from time to time in an exciting and fast paced environment.

Sound like you? To apply, you need to be:

Knowledgeable and experienced

You should have [ at least 12 months of relevant experience ] in a corporate environment reception role. Managing a high volume reception in an MNC environment would be an advantage in this role.

Passionate about customers

Is customer service second nature to you? Are you a team player whos eager to learn with a flexible approach? To be outstanding in this role, you will be positive, energetic and able to creatively problem solve. You should also have superb communication skills so you can hit it off with the people youll be in contact with on a daily basis.

A positive and strong communicator

If youre confident and customer oriented, youll be skilled in interacting with stakeholders across all levels. A great match for this job would be well presented and approachable with superb written and spoken English communication skills. This is required as our clients main spoken language in the office is English.

Providing onsite support

Youll also lend the team a big hand by providing IFM support including basic housekeeping and appointment coordination. Youll need to ensure we hit key performance indicators and meet our service level agreements.

Key aspects:

• Monitoring of Housekeeping related activities
• Arrangement of all consumables and supplies for Client / any visits
• Preparing the Daily/Weekly and Monthly reports
• Interacting with the service & supply vendors.
• Undertake daily facility rounds and find out snags and raising proactive tickets for the same
• Effectively manage service provider teams to ensure an on time deliverable system.
• Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.
• Manage Events
• Client/Stakeholder Management
• Proactively engage stakeholders to ensure that on site clients expectations are met though high levels of customer service
• Build and develop effective client / stakeholder relationships across multiple levels of the organization
• Proactively understand the customers/ employees needs and act on them before being requested
• Maintain high standards of housekeeping of facility
• Improvements in the office aesthetics and operations as per need