Front Office Executive

Front office roles

context

In the Hospitality Industry (Hotels, Resorts, etc.)

face of the establishment

Key Front Office Roles:

1. Front Office Manager

   – Oversees front desk operations, ensures guest satisfaction, manages staff schedules, and handles complaints.

2. Receptionist / Front Desk Agent

   – Greets guests, checks them in and out, processes payments, and provides information.

3. Guest Relations Officer

   – Manages VIP guests, resolves issues, and ensures a personalized experience.

4. Concierge

   – Assists guests with reservations, transportation, directions, and local recommendations.

5. Reservation Agent

   – Manages bookings, room allocations, and reservation systems.

6. Telephone Operator

   – Handles internal and external calls, messages, and wake-up services.

7. Bellhop / Porter

   – Assists with luggage, escorts guests to rooms, and offers general help.

In Banking & Financial Services

client-facing and revenue-generating

Typical Front Office Roles:

1. Investment Banker

   – Advises clients on mergers, acquisitions, and capital raising.

2. Sales & Trading Analyst

   – Buys/sells financial products and manages client portfolios.

3. Relationship Manager

   – Manages client relationships, offers tailored financial solutions.

4. Wealth Manager / Private Banker

   – Advises high-net-worth clients on investments.

5. Equity Research Analyst

   – Provides insights on stocks to support investment decisions.

(Here, "middle office" and "back office" roles support front office operations through risk management, compliance, and administrative work.)

In Corporate or General Business Settings

customer-facing administrative roles

Common Roles:

1. Receptionist / Office Administrator

   – Manages visitors, calls, and office coordination.

2. Customer Service Representative

   – Handles inquiries, complaints, and client support.

3. Executive Assistant

   – Supports executives, manages schedules, and coordinates meetings.

Summary Table

Hospitality

one industry

Preferred candidate profile