Front Office Executive - Goa

Front Office Executive Duties and Responsibilities:

1. Greeting and welcoming visitors, guests, and clients.

2. Handling the reception area and ensuring it is clean and tidy.

3. Answering and directing incoming calls to the appropriate personnel.

4. Responding to inquiries and providing information or directions.

5. Managing appointments and scheduling meetings.

6. Handling incoming and outgoing mail and packages.

7. Assisting in administrative duties such as filing, data entry, and updating records.

8. Ensuring office operations are smooth and efficient.

9. Coordinating with other departments as needed.

10. Performing other duties as assigned by the management.

Responsibilities:-

1. Welcoming guests and providing them with a hospitable experience.

2. Answering and directing incoming calls to the appropriate personnel.

3. Maintaining a clean and organized front desk area.

4. Handling guest complaints or concerns in a professional and timely manner.

5. Providing guests with all necessary information regarding the hotel and its amenities.

6. Managing reservations and coordinating with housekeeping and maintenance staff to ensure rooms are prepared for guests.

7. Processing payments and ensuring accuracy in accounting.

8. Utilizing hotel software and electronic filing systems to maintain records.

9. Managing email and physical mail correspondence.

10. Providing administrative support to other departments as needed.

Collaboration Skills:

1. Ability to communicate effectively with team members, clients, and vendors.

2. Team player who can collaborate with others to meet goals and deadlines.

3. Excellent interpersonal skills and ability to work well with diverse groups of people.

4. Openness to feedback and willingness to provide constructive feedback.

5. Good problem-solving skills and ability to think creatively.

6. Flexible and adaptable to changing situations.

7. Good negotiation and conflict resolution skills.

8. Ability to prioritize tasks and manage time effectively.

9. Good organizational skills and attention to detail.

10. Positive attitude and willingness to learn and grow.

Education and Qualifications:-

1. Bachelor's Degree in Hotel Management any related field.

2. At least 2-3 years of experience in a front desk or administrative role.

3. Proficient in Microsoft Office Suite.

4. Experience with handling a multi-line phone system.

5. Excellent written and verbal communication skills.

6. Proven ability to provide exceptional customer service.

7. Ability to work in a fast-paced environment with multiple priorities.

8. Knowledge of office equipment and procedures.

9. Familiarity with front office systems and software.

10. A professional demeanor and appearance.

In addition to these responsibilities, as a Front Office Executive at Kish Hospitality Consultant, you will be expected to collaborate effectively with other team members and provide exceptional customer service to guests. You will need to have strong organizational, communication, and customer service skills. Experience in the hospitality industry is preferred. A Bachelor's degree in Hospitality Management or a related field is also desirable.

⭐Interested candidate may apply at [email protected] or WhatsApp 8669574085

Call: +91 90679 30661

Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹300,000.00 per year

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Agonda, Goa: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• total work: 3 years (Required)
• Hotel : 3 years (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person