Front Office Executive

Job Title: Front Desk Executive ART Fertility Clinic

• Greet and assist patients, visitors, and vendors in a courteous and professional manner.
• Manage patient check-in and check-out procedures.
• Handle appointment scheduling, rescheduling, and cancellations via phone, email, or in-person.
• Provide accurate information about clinic services, timings, and procedures.
• Always maintain confidentiality of patient information.

Administrative Coordination

• Manage front desk phone lines, email correspondence, and patient inquiries.
• Coordinate with doctors, nurses, counsellors, and lab staff to ensure seamless patient flow.
• Maintain patient records and update the system with accurate data.
• Collect consultation fees and generate receipts, coordinate with the accounts team for billing.
• Support daily operational requirements including stationery, front office supplies, and cleanliness.

Patient Experience & Support

• Ensure every patient feels supported, heard, and respected.
• Handle patient concerns or complaints with empathy and escalate when required.
• Assist patients with pre-treatment paperwork, consent forms, and payment procedures.

Compliance & Reporting

• Adhere to all clinic policies, SOPs, and confidentiality guidelines.
• Prepare daily/weekly front desk reports (appointments, walk-ins, cancellations, collections, etc.).
• Maintain records for audit and compliance as required by management.

Qualifications & Skills:

• Graduate in any discipline (preferably in Hospitality, Healthcare Management, or similar).
• Minimum 13 years of experience in front office or customer service; healthcare or IVF clinic experience preferred.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and clinic management software.
• Strong organizational and multitasking abilities.
• Warm, empathetic, and patient-centric attitude.
• Ability to handle confidential and sensitive information with professionalism.

Work Schedule:

• Monday to Saturday 9:00 AM to 6:00 PM

Why Join Us: