Front Office Executive (FOE)

Job Title:

Front Office Executive (FOE)

Location:

Worli, Mumbai

CTC:

?4.50 LPA (inclusive of statutory benefits)

Industry:

Facility Management

Reporting To:

Property Manager / Facility Manager

Job Type:

Full-Time | On-site | Rotational Shifts (Daytime)

About The Role

We are looking for a well-groomed, courteous, and service-oriented

Front Office Executive

to be the face of a premium residential complex in Worli, Mumbai. As the first point of contact for residents and guests, you will manage the reception area and coordinate front desk activities, ensuring high service standards, professional conduct, and a seamless resident experience.

Key Responsibilities

• Greet residents, guests, vendors, and visitors with professionalism and warmth
• Handle incoming calls, messages, couriers, and visitor entries with proper documentation
• Maintain the front desk area, intercom board, visitor management system, and logbooks
• Coordinate with housekeeping, security, and maintenance teams for resident requests or complaints
• Maintain appointment schedules and assist in booking amenities such as clubhouse, guest rooms, etc.
• Ensure adherence to community guidelines, resident protocols, and COVID/health-related norms
• Assist residents with information, forms, payments, and minor administrative needs
• Generate daily reports (visitors, service requests, maintenance updates)
• Support in organizing society events, committee meetings, and resident communication
• Ensure a safe, respectful, and welcoming environment at all times
  

Candidate Requirements

• Education: Graduate in any discipline
• Preferred Qualification: Diploma/Certification in Hospitality Management or Front Office Operations
• Experience: 25 years in a front office/reception role in residential properties, hospitality, or hotels
• Skills Required:
• Fluent in English, Hindi, and Marathi
• Excellent verbal communication and interpersonal skills
• Basic computer proficiency (MS Office, Email, Excel, MIS)
• Warm personality, high integrity, and customer-centric mindset
• Ability to multitask and remain calm in busy situations
• Groomed appearance and positive attitude
  

Why Join Us

• Work with one of Indias well-established facility management companies
• Be a part of a premium property offering best-in-class service experience
• Receive competitive pay and statutory benefits (PF, ESIC, Bonus, Paid Leave, etc.)
• Long-term opportunity for growth in customer service and property management roles
  

Skills: customer-centric mindset,front office,fluent in marathi,guest management,resident involvement,excel,fluent in english,front desk,fluent in hindi,ms office,email,record maintenance,foe,residential complex,communication,interpersonal skills,high integrity,ability to multitask,mis,basic computer proficiency,customer care,high end homes,visitor management,compliant management,resident relations,excellent verbal communication