Posted:12 hours ago|
Platform:
Work from Office
Full Time
Role Summary: As a Guest Relation Executive at DS Group, you will be the face of the organization, responsible for creating a welcoming and seamless experience for visitors, partners, and internal stakeholders. Your role requires a proactive attitude, attention to detail, and excellent interpersonal skills to reflect the values and hospitality standards of DS Group. Key Responsibilities: Greet and welcome guests with a warm and professional demeanor. Ensure a smooth check-in process, maintain visitor logs, and issue visitor passes. Coordinate with internal teams to ensure meetings and guest arrangements are in place (conference room bookings, refreshments, etc.). Handle guest inquiries and provide accurate information about the organization or redirect them appropriately. Manage incoming calls and route them to relevant departments or personnel. Oversee the general upkeep of the front office/reception area and maintain a presentable environment. Provide support for office events, corporate meetings, and internal hospitality arrangements. Assist in travel and accommodation coordination for guests and senior management when required. Maintain confidentiality and professionalism in handling sensitive information or VIP visits. Collect feedback from visitors to continuously improve guest experience. Key Skills and Competencies: Excellent communication and interpersonal skills. Presentable, professional, and courteous demeanor. Strong organizational and multitasking abilities. Proficiency in MS Office (Word, Excel, Outlook). Fluent in English and Hindi; knowledge of a regional language is an added advantage. Customer-centric mindset with attention to detail.
Dharampal Satyapal Group (DS Group)
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