Front Office Executive

KEY RESPONSIBILITIES:

• Greet and welcome guests with a warm and professional demeanor.
• Ensure a smooth check-in process, maintain visitor logs, and issue visitor passes. • Coordinate with internal teams to ensure meetings and guest arrangements are in place (conference room bookings, refreshments, etc.). • Handle guest inquiries and provide accurate information about the organization or redirect them appropriately. • Manage incoming calls and route them to relevant departments or personnel. • Oversee the general upkeep of the front office/reception area and maintain a presentable environment. • Provide support for office events, corporate meetings, and internal hospitality arrangements. • Assist in travel and accommodation coordination for guests and senior management when required. • Maintain confidentiality and professionalism in handling sensitive information or VIP visits. • Collect feedback from visitors to continuously improve guest experience.

KEY SKILLS AND COMPETENCIES:

Excellent communication and interpersonal skills.
• Presentable, professional, and courteous demeanor. • Strong organizational and multitasking abilities. • Proficiency in MS Office (Word, Excel, Outlook). • Fluent in English and Hindi; knowledge of a regional language is an added advantage. • Customer-centric mind-set with attention to detail.