Front Office Executive

Job Description

The Front Office Executive will act as the first point of contact for visitors and clients, managing the reception area and ensuring smooth day-to-day operations. The role includes handling incoming calls, visitor management, and providing administrative support to ensure a professional and welcoming environment. Key Responsibilities 1. Reception Management • Greet visitors, clients, and employees in a professional and friendly manner. • Manage the reception area to ensure it is tidy and presentable at all times. • Maintain visitor logs and issue visitor passes as required. 2. Telephone and Communication Handling • Answer and route incoming calls promptly and professionally. • Respond to general inquiries or direct them to the appropriate department/person. • Manage email correspondence and distribute messages effectively. 3. Administrative Support • Handle courier and mail services, including receiving and dispatching. • Assist with scheduling appointments, meeting room bookings, and calendar management. • Provide basic administrative support such as filing, data entry, and document preparation. 4. Coordination and Support • Coordinate with housekeeping, pantry, and maintenance staff to ensure a well-functioning front office. • Assist in event coordination and other office activities as required. 5. Compliance and Security • Ensure adherence to visitor management protocols and security procedures. • Maintain confidentiality of sensitive information. Skills and Qualifications Bachelors degree or diploma in hospitality, business administration, or related fields. • 3 years of experience in front office or customer service roles. • Excellent verbal and written communication skills. • Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with office equipment. • Strong organizational and multitasking abilities. Key Attributes Professional appearance • Customer-centric approach with a friendly attitude. • Ability to work under pressure and handle challenges calmly. • Attention to detail and proactive problem-solving skills. Interested Candidates can share resume to archana.mattoo@cbre.com