Front Office Executive

Job Description

a. Patients : * To give right information to the patients. e.g. for the doctors timing, OPD Schedule. * To generate registration Number for patients who required investigations / hospitalization or doctors consultation. * To make admission for patients who need hospitalization allotting them the entitled category if they are from TPA / Panel otherwise if cash patient room allotted as per requirement. * To give appointments to the patients who call for the same. * Admissions to be made as hospital and consultant cases only with supportive documents. * While allotting the room, inform the patients about the charges as well explain the difference in Doctor’s visit, investigations etc. * To check bed status at night whether patient is physically on right bed or not as shown by the software system. * Patient’s movement from higher to lower category and lower to higher category if required is to be supported with documents approved by the concerned. * To allot extra room for patient’s attendant. * To transfer patient as and when informed by the sister and make changes in IP file also after receiving in writing. b. Others : * Handling of EPBAX (incoming & outgoing calls). Handling queries over the phone or escalating the calls to the concern departments or to the right person (In the absence of Back Office Staff). * To take out list for consultants every morning for their records. * To check all telephone lines in Morning & Evening hour, if found faulty inform maintenance to do the needful. * To handle outpatient billing.