Front Office Associate

As a Front Office Associate at The Pearl Burdwan Hotel & Banquet, you will be the first point of contact for our guests, responsible for delivering exceptional guest service with professionalism and a warm welcome. You will ensure a smooth check-in and check-out process, manage reservations, respond to guest inquiries, and coordinate with other departments to enhance the overall guest experience.

Key Responsibilities:

• Greet guests with a warm and courteous attitude upon arrival.
• Perform check-in and check-out procedures efficiently using the hotel PMS (Property Management System).
• Handle guest reservations, cancellations, and modifications accurately.
• Manage the front desk operations including handling cash, billing, and posting charges.
• Address guest complaints or concerns promptly and professionally.
• Maintain the front desk area in a clean and organized manner.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled.
• Answer phone calls, transfer calls, and manage messages professionally.
• Maintain guest records and ensure confidentiality of personal information.
• Promote hotel services, banquet facilities, and special packages to guests.
• Assist with VIP guest arrangements and special requirements.
• Ensure compliance with hotel policies, procedures, and safety standards.

Qualifications & Requirements:

• Minimum H.S. (Higher Secondary); a degree/diploma in Hotel Management is preferred.
• Prior experience in front office or guest service is an advantage.
• Proficiency in English, Hindi, and Bengali is preferred.
• Excellent communication and interpersonal skills.
• Pleasant personality with a guest-oriented approach.
• Working knowledge of computers and front office systems.
• Ability to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: From ₹9,000.00 per month

Benefits:

• Food provided
• Provident Fund

Ability to commute/relocate:

• Barddhaman, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• Hindi (Required)
• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person