Female Front Office Associate

Job Description

As a Front Office Associate at The Pearl Burdwan Hotel & Banquet, you will be the first point of contact for our guests, responsible for delivering exceptional guest service with professionalism and a warm welcome. You will ensure a smooth check-in and check-out process, manage reservations, respond to guest inquiries, and coordinate with other departments to enhance the overall guest experience. Key Responsibilities: Greet guests with a warm and courteous attitude upon arrival. Perform check-in and check-out procedures efficiently using the hotel PMS (Property Management System). Handle guest reservations, cancellations, and modifications accurately. Manage the front desk operations including handling cash, billing, and posting charges. Address guest complaints or concerns promptly and professionally. Maintain the front desk area in a clean and organized manner. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled. Answer phone calls, transfer calls, and manage messages professionally. Maintain guest records and ensure confidentiality of personal information. Promote hotel services, banquet facilities, and special packages to guests. Assist with VIP guest arrangements and special requirements. Ensure compliance with hotel policies, procedures, and safety standards. Qualifications & Requirements: Minimum H.S. (Higher Secondary); a degree/diploma in Hotel Management is preferred. Prior experience in front office or guest service is an advantage. Proficiency in English, Hindi, and Bengali is preferred. Excellent communication and interpersonal skills. Pleasant personality with a guest-oriented approach. Working knowledge of computers and front office systems. Ability to work in shifts, including weekends and holidays. Job Type: Full-time Pay: From ₹9,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Ability to commute/relocate: Barddhaman, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Education: Higher Secondary(12th Pass) (Required) Language: Hindi (Required) English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person