Front Office Associate

Role & responsibilities

• Greet and welcome patients and visitors in a courteous and professional manner
  
• Register patients and update personal and medical information accurately in the hospital system
  
• Schedule, reschedule, or cancel appointments as per patient or doctor requirements
  
• Answer incoming calls and respond to inquiries or direct calls to appropriate departments
  
• Coordinate with doctors, nurses, and other departments for smooth patient flow
  
• Handle patient check-in and check-out procedures
  
• Maintain confidentiality of patient records and personal information
  
• Collect and process payments, issue receipts, and manage billing inquiries
  
• Ensure cleanliness and orderliness of the front office and reception area
  
• Assist in administrative tasks such as maintaining records, filing, and documentation
  
• Handle emergency situations calmly and effectively, informing the relevant personnel as needed
  
• Comply with hospital policies, protocols, and quality standards

Preferred candidate profile

• Education:

  Graduate degree preferred (any discipline); Diploma in Hospital Administration is an advantage

• Experience:

  2 to 5 years of experience in a front office or customer service role, preferably in a hospital or healthcare setup

• Skills:

• Excellent communication and interpersonal skills
  
• Strong organizational and time-management abilities
  
• Proficiency in MS Office and hospital management software (HMS)
  
• Ability to work under pressure and handle stressful situations calmly
  
• Knowledge of medical terminology is a plus
  
• Polite, patient, and empathetic attitude