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Platinum Hotels
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Front Office Associate

Front Office Associate

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Platinum Hotels

0 years

0 Lacs

India

Posted:2 months ago| Platform: GlassDoor logo

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Skills Required

service video chat communication software flexibility

Work Mode

Remote

Job Type

Full Time

Job Description

PLATINUM RESIDENCY PRAHLAD NAGAR We have required experience Front Desk associate for hotels.... Key Responsibilities: Provide friendly and efficient customer service to guests remotely Handle check-ins, check-outs, reservations, and cancellations Respond to guest inquiries via video call, phone, email, and chat in a timely manner Coordinate with on-site staff to assist with guest needs or emergencies Ensure all guest records are accurate and confidential Troubleshoot common issues and escalate when necessary Promote hotel amenities, services, and upsell when appropriate What We're Looking For: Previous customer service or front desk experience (hospitality experience a plus) Excellent verbal and written communication skills Comfortable using hotel software systems (PMS), phone systems, and online communication tools Highly organized and able to multitask in a fast-paced environment Reliable internet connection and a quiet, distraction-free workspace Flexibility to work evenings, weekends, or holidays as needed A friendly, professional, and proactive attitude Job Type: Full-time Language: Hindi (Preferred) English (Preferred) Work Location: In person

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Front Office Associate