Front Office Associate

About Us

Join our team at one of Goa's premier luxury casinos, where our tagline, "Where Luxury Begins and Fortunes Rise," defines the exceptional experiences we offer. Located at the prestigious Hilton Goa Resort in Candolim, we pride ourselves on delivering world-class hospitality and entertainment. Be a part of our journey and contribute to excellence in financial operations that support our continued growth and success.

Front Office Associate

Position Overview

The Front Office Associate / Executive will play a key role in delivering outstanding customer service to guests and focuses on ensuring smooth front desk operations. 

Key Responsibilities:

•        Maintain the cleanliness and organization of the front desk area.

•        Welcome guests warmly, ensuring exceptional customer service throughout their stay.

•        Process payment transactions with precision and efficiency.

•        Explain the various packages and up sell packages to guests.

•        Address guest requests and complaints professionally and promptly.

•        Maintain accurate and updated records.

•        Assist guests with inquiries and provide information about facilities and services.

•        Perform additional duties as assigned by the Front Office Manager or Supervisor.

Qualifications and Requirements:

•        Minimum HSSC pass, diploma, or equivalent qualification.

•        Prior experience in customer service, preferably in Casino or hospitality industry.

•        Fluency in English and Hindi.

•        Excellent organizational and time management abilities, capable of multitasking in a fast-paced setting.

•        Keen attention to detail with strong problem-solving skills.

•        Team-oriented, with the ability to collaborate effectively across departments.

•        Proficiency in computer applications, including Microsoft Office