Front Office Associate (Male candidate preferred)

Location: [18th June Road, Panaji-Goa]
Department: Front Office / Reception
Reports To: Front Office Manager / Admin Head

Job Summary:

The Front Office Associate is the first point of contact for guests and visitors, responsible for delivering exceptional customer service, handling check-ins and check-outs (for hospitality), answering queries, and managing front desk operations efficiently and professionally.

Key Responsibilities:

• Greet guests, clients, and visitors warmly and professionally.
• Manage check-in/check-out processes (for hotels/resorts).
• Answer phone calls, respond to emails, and handle inquiries.
• Maintain a neat and organized front desk area.
• Schedule appointments or reservations as required.
• Coordinate with housekeeping, concierge, and other departments.
• Maintain daily logs, visitor records, and front desk documentation.
• Handle guest complaints or escalate issues when necessary.
• Process payments and maintain accurate billing records (if applicable).
• Provide general administrative support to the team.

Qualifications & Skills:

• Minimum HSC or Bachelor's degree in Hospitality or a related field.
• Prior experience in a front desk, receptionist, or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and a positive attitude.
• Knowledge of MS Office and front desk systems (e.g., WINHMS for Hotel Fidalgo).
• Ability to multitask and stay calm under pressure.
• Willingness to work flexible hours, including weekends and holidays (if required).

Work Environment:

• Fast-paced, guest-focused environment.
• Standing for extended periods may be required.
• Uniform/dress code adherence as per company policy.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Panaji, Goa: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person