Front Office Associate

Job Title: Front Office Associate / Guest Relations Executive

Location: Muthanallur Rd Bangalore

Department: Front Office / Guest Relations

Reports To: Front Office Manager

Job Summary -

We are looking for a dynamic and customer-focused professional to join our Front Office team. The role involves delivering exceptional guest service, managing guest relations, and ensuring compliance with service standards while maximizing upselling opportunities.

Key Responsibilities:-

• Welcome and greet guests in a professional and courteous manner.
• Handle guest check-in, check-out, and reservations as per company standards.
• Address guest queries, requests, and complaints promptly, ensuring complete satisfaction.
• Maintain high standards of communication, guest service, and hospitality.
• Promote and upsell hotel services and facilities to enhance guest experience.
• Ensure adherence to compliance, policies, and standard operating procedures.
• Work collaboratively with team members to achieve department goals.
• Maintain accurate records, documentation, and reports as required

Key Skills & Competencies :-

• Excellent communication and interpersonal skills.
• Strong soft skills with a guest-oriented approach.
• Ability to manage guest relations with professionalism.
• Upselling and cross-selling skills.
• Good knowledge of compliance and standard procedures.
• Strong teamwork and problem-solving abilities.
• Positive attitude and polished grooming standards.

Qualifications & Experience -

• Degree/Diploma in Hotel Management (mandatory).
• 3 to 12 months of experience in Front Office / Guest Relations / Guest Service.
• Knowledge of front office systems, reservation software, and MS Office preferred.
• Bangalore candidates can prefered.

Interested candidates can apply on mail nasreen.sayyedmunaf@gmail.com

Regards,

Nasreen - 8879474601