A front office associate is responsible for managing the front desk, greeting guests, and serving as the first point of contact for a company or organization. Key duties include handling check-ins and check-outs, managing reservations, answering phones, and addressing guest inquiries, while also performing administrative tasks like data entry, scheduling appointments, and maintaining records. Core responsibilities:- Guest services: Greeting visitors, handling inquiries, and managing guest requests or complaints. Check-in and check-out: Processing guest arrivals and departures, assigning rooms or appointments, and collecting payment information. Reservations: Managing reservations, scheduling appointments, and updating calendars. Communication: Answering and directing phone calls, taking messages, and handling mail and packages. Administrative tasks: Performing clerical duties like data entry, filing, and managing visitor logs. Front desk management: Maintaining a clean, organized, and welcoming reception area, and ensuring smooth overall operations. Coordination: Liaising with other departments to ensure seamless service and a positive experience for clients or guests. Key skills and qualifications Strong communication, interpersonal, and customer service skills. Organizational, time management, and multitasking abilities. Problem-solving skills for handling difficult situations. Proficiency with administrative software (like Microsoft Office) and specific front desk systems. Ability to maintain a professional demeanor and appearance. Typically requires a high school diploma or equivalent. Job Types: Permanent, Fresher, Internship Contract length: 6 months Pay: From ₹10,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid sick time Work Location: In person
A front office associate is responsible for managing the front desk, greeting guests, and serving as the first point of contact for a company or organization. Key duties include handling check-ins and check-outs, managing reservations, answering phones, and addressing guest inquiries, while also performing administrative tasks like data entry, scheduling appointments, and maintaining records. Core responsibilities:- Guest services: Greeting visitors, handling inquiries, and managing guest requests or complaints. Check-in and check-out: Processing guest arrivals and departures, assigning rooms or appointments, and collecting payment information. Reservations: Managing reservations, scheduling appointments, and updating calendars. Communication: Answering and directing phone calls, taking messages, and handling mail and packages. Administrative tasks: Performing clerical duties like data entry, filing, and managing visitor logs. Front desk management: Maintaining a clean, organized, and welcoming reception area, and ensuring smooth overall operations. Coordination: Liaising with other departments to ensure seamless service and a positive experience for clients or guests. Key skills and qualifications Strong communication, interpersonal, and customer service skills. Organizational, time management, and multitasking abilities. Problem-solving skills for handling difficult situations. Proficiency with administrative software (like Microsoft Office) and specific front desk systems. Ability to maintain a professional demeanor and appearance. Typically requires a high school diploma or equivalent. Job Types: Permanent, Fresher, Internship Contract length: 6 months Pay: From ₹10,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid sick time Work Location: In person