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IHG Hotels & Resorts
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Front Office Associate

Front Office Associate

IHG Hotels & Resorts

0 - 3 years

2 - 5 Lacs

gurugram

Posted:21 hours ago| Platform:

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Skills Required

training front office associate front desk swift management

Work Mode

Work from Office

Job Type

Full Time

Job Description

First impressions count. To get our guests memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you'll mostly be:

Kicking off truly memorable guest experiences with the warmest of welcomes

Acknowledging IHG Rewards Club members and returning guests in person or over the phone

Taking, managing, and receiving payments for guest bookings

Making the check-in and check-out process feel swift and seamless

Staying one step of our guests needs to anticipate requests and offer tailored recommendations

Being our guests trusted contact helping with everything from bill issues to restaurant recommendations

What We need from you:

Communication skills - guests will need to come to you with concerns as we'll as compliments, so you'll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in the local language - extra language skills would be great, but not essential

Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills

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Front Office Associate