Front Office Associate

Job Title: Front Office Associate

As a Front Office Associate, you will be the first point of contact for guests, visitors, and clients. Your responsibilities include greeting and welcoming everyone who enters, handling check-ins and check-outs, managing reservations, answering inquiries, and coordinating with other departments to ensure smooth operations. The ideal candidate must have strong communication skills, professional appearance, and a warm, customer-centric approach.

Responsibilities

• Greet and welcome guests and visitors at the front desk.​
• Manage guest check-in and check-out processes efficiently.​
• Answer, screen, and direct incoming phone calls.
• Handle reservations, cancellations, and room assignments.
• Address guest inquiries and resolve issues to ensure satisfaction. hospitality insights.
• Maintain a tidy and organized front desk area.
• Assist with administrative tasks, including data entry, filing, and correspondence.
• Coordinate with housekeeping and other departments for guest services. hospitality insights.
• Maintain confidentiality of sensitive information.
• Ensure compliance with company standards for quality and service.​

Requirements

• High school diploma or equivalent required.
• Previous customer service or hospitality experience preferred.​
• Proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills. hospitality insights.​
• Strong organizational and multitasking abilities.​
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team. ​

Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 3 months

Pay: ₹13,000.00 - ₹22,869.36 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Paid time off
• Provident Fund

Work Location: In person