Front Office Associate

• Greeting and guest services: Greet and welcome guests and visitors in a friendly and professional manner. Provide information on services, facilities, and local attractions, and promptly address any inquiries, requests, or complaints.
• Check-in and check-out procedures: Handle guest registration and check-in by verifying information, processing payments, and issuing room keys or access cards. Facilitate the check-out process, settle bills, and ensure a seamless departure.
• Reservations and communication: Process reservations, cancellations, and modifications. Answer and direct incoming phone calls, manage email correspondence, and relay messages to staff and guests.
• Administrative tasks: Maintain accurate records of guest interactions and transactions. Manage incoming and outgoing mail and deliveries and perform general clerical duties like data entry and filing.
• Cash handling and billing: Accurately handle cash and credit card transactions. For hotel positions, this includes managing cash floats and preparing bills for guests.
• Coordination and support: Work with other departments, such as housekeeping, maintenance, and concierge, to ensure guest requests are met and operations run smoothly.
• Maintaining the front desk area: Keep the reception area tidy, presentable, and well-stocked with necessary supplies and materials.
• Safety and security: Follow all security procedures and protocols, including monitoring visitor logs and managing access to the building.

Job Type: Full-time

Pay: ₹11,000.00 - ₹14,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Ahmadnagar, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person