Front Office Associate

Job Description:
We are seeking a courteous and focused Front Office Associate to join our team at our 5-star resort. The ideal candidate will be the first point of contact for guests and will ensure a warm, welcoming, and seamless check-in/check-out experience.

Key Responsibilities:

• Greet guests with a professional and friendly demeanor
• Handle check-in/check-out procedures efficiently
• Manage guest reservations and inquiries via phone, email, and in person
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Maintain accurate records and handle payments
• Resolve guest complaints promptly and professionally

Requirements:

• Prior experience in front office (hospitality preferred)
• Excellent communication and interpersonal skills
• Proficient in MS Office and hotel management software
• Flexible to work in shifts, including weekends and holidays
• Presentable, with a passion for guest service

Benefits:

• Competitive salary
• Meals on duty
• Accommodation
• Growth opportunities within the brand

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person