Front Office Associate

DLS HOTELS

0 years

1 Lacs

rishikesh uttarakhand

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

customer service administrative experience organizational skills typing in-person guest services phone etiquette hotel experience

Work Mode

On-site

Job Type

Full Time

Job Description

Greeting guests: Warmly welcoming guests upon arrival and being the first point of contact.
Check-in and check-out: Processing guest arrivals and departures, including verifying reservations, assigning rooms, issuing keys, and settling bills.
Handling requests: Responding to guest needs for wake-up calls, special arrangements, and general inquiries about hotel services or local attractions.
Reservations: Managing booking inquiries for rooms, ensuring accuracy in the system, and providing information on rates and room types.
Problem resolution: Addressing and resolving guest complaints or issues in a professional and efficient manner.
Concierge services: Providing information and assistance with local attractions, dining, and entertainment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹16,000.00 per month

Work Location: In person

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