Front Office Associate

Key responsibilities of a Front Office GSA:

• Guest Welcome and Check-in:Greet guests upon arrival, verify reservations, collect payment information, and assign rooms.
• Check-out Procedures:Process guest departures, settle bills, collect room keys, and handle any final requests.
• Reservation Management:Answer phone calls, take reservations, modify existing bookings, and confirm details.
• Guest Information:Provide information about hotel amenities, local attractions, dining options, and directions.
• Cash Handling:Accurately manage cash drawer, process credit card transactions, and balance accounts.
• Guest Concerns:Address guest complaints, resolve issues promptly, and escalate concerns to management when necessary.
• Communication:Maintain clear and professional communication with guests, colleagues, and other departments.
• Administrative Tasks:Maintain accurate records, update guest information in the system, and follow established procedures.

Required Skills:

• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication and interpersonal abilities
• Attention to detail and ability to multitask in a fast-paced environment
• Basic computer proficiency and knowledge of property management systems

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person