Front Office Assistant

Providing exceptional customer service to guests by handling check-ins, check-outs, reservations, and guest inquiries. This role ensures a smooth and efficient front office operation, delivering a personalized experience in line with the boutique hotel's unique atmosphere.

MALE CANDIDATES PREFERRED

Key ResponsibilitiesGuest Services

• Greet and welcome guests warmly upon arrival.
• Assist with the check-in and check-out process, ensuring accuracy and efficiency.
• Provide information about the hotel, local attractions, dining options, and transportation.
• Address guest complaints or concerns promptly and professionally, escalating to management as needed.

Reservations and Communication

• Manage room bookings, cancellations, and amendments in the hotel reservation system.
• Respond to phone calls and emails with professionalism and in a timely manner.
• Maintain clear communication with housekeeping and maintenance teams regarding room status.

Administrative Tasks

• Process payments, issue receipts, and manage guest accounts.
• Reconcile daily financial transactions and prepare shift reports.
• Maintain an organized and clean front desk area.

Other Duties

• Support other departments when required, ensuring a seamless guest experience.
• Adhere to hotel policies, procedures, and safety guidelines.
• Assist in promoting hotel services and upselling amenities.

Interested candidates please connect to 98446 22754

Skills and Qualifications

• Education: High school diploma or equivalent; degree in hospitality management is a plus.
• Experience: Prior experience in front office, reception, or customer service roles preferred.
• Skills:
• Strong interpersonal and communication skills.
• Proficiency in hotel reservation software and MS Office.
• Problem-solving and conflict-resolution abilities.
• Attention to detail and ability to multitask under pressure.
• Language: Proficiency in Kannada, English & Hindi ; additional languages are a bonus.

Job Type: Full-time

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Work Location: In person