Front Office Assistant

The Front Office Assistant plays a crucial role in providing exceptional customer service to guests, handling their inquiries, and ensuring efficient operations at the hotel's front desk. This position requires a friendly demeanor, strong communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Guest Reception:
• Warmly welcome guests upon arrival and assist with check-in procedures.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Reservation Management:
• Assist guests with making, modifying, and canceling room reservations.
• Maintain accurate records of room availability and guest accounts.
• Coordinate with other hotel departments to ensure guests' special requests are fulfilled.
• Front Desk Operations:
• Answer phone calls and respond to emails in a courteous and timely manner.
• Process guest payments, including cash, credit card, and other forms of payment.
• Maintain cleanliness and organization at the front desk area.
• Administrative Support:
• Assist with administrative tasks such as filing, data entry, and photocopying.
• Prepare daily reports, including occupancy rates and revenue summaries.
• Collaborate with other team members to ensure efficient workflow.
• Safety and Security:
• Follow hotel procedures for ensuring the safety and security of guests and their belongings.
• Handle emergency situations calmly and according to established protocols.
• Report any suspicious activities or incidents to the appropriate authorities.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Paid time off

Schedule:

• Rotational shift

Work Location: In person