Front Office Assistant

Job Description: As a Front Office Assistant and Guest Relations, you will be responsible for providing excellent customer service and ensuring smooth operations at the front desk. Your role will involve various tasks to create a positive experience for guests and visitors. Key Responsibilities: - Greeting guests and visitors in a professional and friendly manner - Answering phone calls and directing them to the appropriate person or department - Managing check-ins and check-outs efficiently - Handling reservations and cancellations - Resolving guest inquiries and complaints promptly and effectively Qualifications Required: - Diploma or Bachelor's degree in Hospitality Management or related field preferred - Excellent communication and interpersonal skills - Strong organizational and multitasking abilities - Proficiency in MS Office and hotel management software - Ability to work well under pressure and in a fast-paced environment (Note: No additional details about the company were provided in the job description),