Front Office Assistant

Job Description – Front Desk Executive (Hospitality)

Locations:

• Garden City – Opp. VISM College, Gwalior
• Nature Park – Behind New Collectorate Building, Gwalior
• Regal Garden – New City Center, Sirol

Position Overview:

We are seeking a Front Desk Executive (Hospitality) to be the first point of contact for visitors at our Experience Galleries. The role involves welcoming guests with warmth, ensuring seamless hospitality, and creating a memorable first impression aligned with our brand values. Candidates from the hospitality sector are preferred for their customer service orientation, professionalism, and ability to handle guest experiences gracefully.

Key Responsibilities:

• Greet and welcome guests at the Experience Gallery with courtesy and professionalism.
• Manage guest check-ins/check-outs and maintain a record of walk-ins and appointments.
• Coordinate hospitality arrangements – refreshments, seating, ambience, and overall guest comfort.
• Assist guests in understanding the project showcase, direct them to sales representatives, and ensure smooth handovers.
• Maintain lobby discipline, cleanliness, and a professional environment at all times.
• Handle inbound calls, visitor queries, and scheduling of appointments when required.
• Work closely with the Sales & CRM team to ensure superior customer experience.
• Uphold brand standards of service, presentation, and guest relations.

Qualifications & Skills:

• Graduate / Diploma in Hospitality Management, Hotel Management, or related field.
• 2–4 years of prior experience in hospitality, front desk, or guest relations.
• Excellent communication skills in English & Hindi.
• Strong interpersonal and customer service orientation.
• Well-groomed, polite, and presentable personality.
• Ability to handle multiple guests and tasks simultaneously with patience and poise

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person