Posted:15 hours ago|
Platform:
On-site
Full Time
Job Purpose:
To provide a warm welcome to guests, handle check-ins and check-outs efficiently, manage reservations, respond to guest inquiries, and ensure excellent customer service for a pleasant stay experience.
Key Responsibilities:
· Greet guests with a friendly and professional attitude upon arrival.
· Handle guest check-in, check-out, and payment procedures.
· Manage reservations (phone, email, and online bookings).
· Provide information about hotel facilities, local attractions, and travel directions.
· Answer phone calls promptly and transfer to appropriate departments.
· Address guest complaints or requests politely and effectively, escalating when necessary.
· Maintain guest records, update occupancy status, and prepare daily reports.
· Coordinate with housekeeping, maintenance, and other departments for smooth operations.
· Ensure lobby/reception area is neat, welcoming, and presentable.
· Uphold hotel policies, safety, and security standards.
Skills & Qualifications:
· Graduate / Diploma in Hotel Management or related field (preferred).
· Previous experience as receptionist/front office staff (advantageous).
· Excellent communication and interpersonal skills.
· Proficiency in MS Office and hotel management software (PMS).
· Strong organizational and multitasking abilities.
· Pleasant personality, well-groomed, and customer-service oriented.
· Ability to remain calm under pressure and handle difficult situations tactfully.
Work Conditions:
· Rotational shifts including weekends and holidays.
· Standing/walking for long periods at the reception desk.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
LUCENT CLEANENERGY
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