Front Office Assistant

JOB DESCRIPTION – FRONT OFFICE ASSISTANT (Preferred Female)

Position Title: Front Office Assistant (Hospitality Industry)

Department: Front Office

Job Summary:

The Front Office Assistant is responsible for providing excellent guest service, handling check-in and check-out procedures, managing guest inquiries, and ensuring smooth front desk operations. The role requires strong communication skills, a pleasant personality, and the ability to handle guest complaints professionally.

Key Responsibilities:Guest Services

• Welcome guests warmly upon arrival.
• Handle check-in and check-out procedures efficiently.
• Provide information about hotel facilities, services, and local attractions.
• Assist guests with any queries or special requests.
• Maintain visitor records and ensure guest satisfaction.

Front Desk Operations

• Manage reservations and room allocations.
• Answer phone calls, emails, and messages professionally.
• Coordinate with housekeeping for room status updates.
• Maintain proper records, registers, and reports.
• Handle billing, payments, and prepare invoices.

Customer Handling

• Address guest complaints politely and escalate when needed.
• Provide quick solutions to guest issues.
• Ensure a high level of hospitality and service standards.

Administration

• Maintain front desk cleanliness and ensure all materials are available.
• Coordinate with other departments (F&B, Housekeeping, Security, Maintenance).

Skills & Qualifications:

• Minimum +2 or Graduate (Hotel Management preferred).
• Good communication skills in English, Hindi, and local language.
• Basic computer knowledge (MS Office)
• Pleasant personality, customer-oriented, and confident.
• Ability to multitask and work under pressure.

Experience:

• Freshers can apply.
• Experience in hospitality or customer service is an advantage.

Benefits:

• Rotational shifts (morning/evening/night).
• Food provided
• Accommodation
• High guest interaction role.

You Can also drop your cv: hr@jasgroup.in

Job Type: Full-time

Pay: From ₹8,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Work Location: In person