Front Office Assistant

Guest Services

• Welcome guests with warmth and professionalism, ensuring a seamless arrival and departure experience.
• Handle check-ins, check-outs, room assignments, and guest requests promptly and accurately.
• Provide information about hotel facilities, services, and local attractions.
• Anticipate guest needs and ensure all requests or concerns are addressed quickly and effectively.

2. Reservation & Communication

• Manage reservations, cancellations, and modifications in the PMS accurately.
• Coordinate with housekeeping and other departments for room readiness and guest requirements.
• Handle incoming calls, emails, and messages courteously and efficiently.
• Maintain proper communication and coordination with the sales team for corporate bookings and VIP guests.

3. Billing & Cash Handling

• Prepare bills, process payments, and ensure accurate posting of charges.
• Handle cash, credit, and foreign currency transactions following hotel policies.
• Maintain daily reports and balance the cash float at the end of each shift.

4. Guest Relations & Complaint Resolution

• Build positive rapport with regular and corporate guests to encourage repeat business.
• Handle guest feedback professionally and escalate issues to the Duty Manager when necessary.
• Follow up to ensure all complaints are resolved to the guest’s satisfaction.

5. Professionalism & Presentation

• Maintain impeccable grooming standards and professional appearance at all times.
• Uphold confidentiality of guest information and hotel operations.
• Adhere to standard operating procedures (SOPs) and brand service standards.

6. Teamwork & Coordination

• Collaborate with concierge, housekeeping, and F&B departments for efficient guest service.
• Participate in daily briefings and training sessions.
• Support the Front Office Manager in implementing service enhancement initiative.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person