Front Office Assistant

We are seeking a dedicated and customer-focused Front Office Executive to join our team. The ideal candidate should have at least 2 years of experience in hotel front office operations and proficiency in IDS Software. The candidate will be responsible for ensuring smooth guest check-ins and check-outs, maintaining high guest satisfaction levels, and supporting all front desk operations with professionalism and efficiency.

Key Responsibilities:

• Handle guest check-ins, check-outs, reservations, and room assignments using IDS Software.
• Greet guests warmly, assist with inquiries, and ensure exceptional service throughout their stay.
• Coordinate with housekeeping and other departments to ensure seamless guest experience.
• Manage guest complaints and feedback promptly and effectively.
• Maintain accurate records of guest information, billing, and payments.
• Handle telephone calls, emails, and correspondence efficiently.
• Prepare daily reports and assist in night audit if required.
• Maintain the lobby area’s appearance and uphold hotel service standards.
• Support the Front Office Manager in daily operations and training of new staff when necessary.

Requirements:

• Minimum 2 years of experience in front office operations at a hotel.
• Proficient in IDS Software (Front Office Module).
• Excellent communication and interpersonal skills.
• Pleasant personality with strong customer service orientation.
• Ability to multitask, remain calm under pressure, and handle guest concerns efficiently.
• Basic knowledge of billing, payment processing, and front desk reports.
• Flexibility to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: ₹14,000.00 - ₹17,000.00 per month

Work Location: In person