Front Office

Job Description

Position Overview: We are looking for a well-groomed and professional Front Office Executive to be the face of our hospital, offering administrative support and ensuring smooth day-to-day front desk operations. The ideal candidate should have excellent communication skills, a patient-first attitude, and the ability to multitask in a fast-paced healthcare environment. Key Responsibilities: Greet and assist patients, visitors, and vendors with warmth and professionalism. Manage patient registrations, appointment bookings, and follow-ups using hospital software. Guide patients to respective departments, doctors, or diagnostic labs. Handle incoming phone calls, emails, and other correspondence efficiently. Maintain records of walk-ins, appointments, and service requests. Ensure the waiting area and front desk are neat, clean, and welcoming. Coordinate with doctors, nursing staff, billing, and other departments for smooth patient flow. Maintain confidentiality of patient information in compliance with hospital policies. Handle patient grievances courteously and escalate them appropriately. Support administrative and billing teams in managing documentation and reporting. Qualifications & Experience: Educational Qualifications: Graduate in any discipline (preferred – Hospitality, Healthcare, or Administration background) Professional Experience: Experience: 3–5 years of experience in a similar front office/receptionist role in hospitals preferred Excellent communication skills in English, Telugu, and Hindi Proficient in MS Office and Hospital Management Software (HMS) Skills & Competencies: Strong interpersonal and problem-solving skills Pleasant personality with a patient-centric approach Ability to handle pressure and multitask efficiently Preferred Attributes: Experience in a multi-specialty hospital setup. Proficiency in hospital management software and electronic health records (EHR) systems. Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Experience: Front Office: 3 years (Required) Work Location: In person