Front Office - Admission

Max Healthcare

1 - 2 years

3 - 4 Lacs

gurugram

Posted:1 month ago| Platform:

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Skills Required

admission counselling front desk front office admissions front office management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure smooth and timely registration of patients (IPD, OPD, Daycare, Emergency).
Collect and verify all required documents (ID proofs, insurance/TPA forms, referral letters).
Generate Unique Hospital Identification (UHID) numbers and admission slips.
Explain admission process, rules, and patient rights/responsibilities.
Collect advance deposits as per hospital policy and issue receipts.
Verify insurance/TPA documents and coordinate for pre-authorization.
Inform billing department regarding admission details for financial clearance.
Coordinate with nursing staff, treating consultants, and housekeeping for bed allocation.
Update concerned departments (OT, ICU, ward) about admissions in real time.
Maintain effective communication with patients and attendants regarding hospital policies.
Provide courteous, empathetic, and professional assistance to patients/attendants.
Guide patients/relatives regarding hospital facilities, visiting hours, and processes.
Handle grievances/complaints at the front line and escalate unresolved issues.
Maintain accurate admission records in HIS (Hospital Information System).
Ensure compliance with hospital policies, NABH/JCI standards, and legal requirements.
Safeguard confidentiality of patient information.
Minimize waiting time for patient admissions.
Maintain admission registers and MIS reports for daily/weekly/monthly tracking.
Ensure proper handover during shift change.
Manage emergency admissions promptly with minimal documentation delay.
Coordinate with critical care/OT team for immediate admissions.
Ensure priority handling for VIP/Corporate/Medico-Legal cases.

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