Front Office Administrator

Roles and Responsibilities

• Greet and assist visitors, clients, and employees in a professional and friendly manner. Manage incoming calls, emails, and correspondence, directing them to appropriate departments or individuals.
• Perform general administrative tasks including filing, data entry, and document preparation. Assist with scheduling meetings, coordinating appointments, and managing office supplies.
• Provide basic information to clients and stakeholders about the company's products, services, and procedures. Handle client inquiries and resolve issues with a focus on customer satisfaction.
• Handle all insurance related activities.
• Oversee the daily operations of the front office, ensuring a clean, organized, and welcoming environment. Coordinate with maintenance and cleaning staff as needed.
• Maintain and update office records, including visitor logs, and ensure that confidential information is handled appropriately.
• Support special projects and events as required.
• Manage incoming and outgoing mail and packages, including sorting, distributing, and coordinating deliveries.
• Schedule appointments and maintain calendars for executives and senior staff.
• Coordinate meetings and conference room bookings, including arranging refreshments when required.
• Assist in coordinating travel arrangements and accommodation for staff as needed.
• Collaborate with other departments to ensure smooth operations and effective communication within the organization.
  

Qualifications:

• Diploma or degree in any field can apply.
• Previous experience in an administrative or front office role is an advantage. Experience in the refractory sector or a related industrial field is also an advantage.
• Excellent verbal and written communication skills, with the ability to interact effectively with clients, visitors, and team members.
• Strong organizational skills with the ability to manage multiple tasks efficiently and accurately.
• Demonstrated ability to provide exceptional customer service and handle inquiries and issues professionally.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (phones, printers, etc.).
• High attention to detail and accuracy in handling administrative tasks and maintaining records.
• Strong interpersonal skills and a polished professional demeanor. Ability to maintain confidentiality and handle sensitive information.
• Freshers are welcome to apply.