Front Office Administrator

Job Description

Job Summary: The Receptionist is responsible for managing the front desk and providing exceptional customer service to visitors, clients, and employees. This position requires excellent communication skills, organizational abilities, and a friendly, professional demeanor. The Receptionist will also assist with various administrative tasks as needed. Key Responsibilities: Front Desk Management: Greet visitors and clients, ensuring a welcoming and professional atmosphere. Answer and direct incoming phone calls, taking messages as necessary. Manage visitor check-ins, issue visitor badges, and notify staff of arrivals. Ensure the reception area is tidy and well-organized at all times. Administrative Support: Handle incoming and outgoing mail and packages. Maintain appointment schedules and calendars for office staff. Coordinate meeting room bookings and set up for meetings or conferences. Assist with general office tasks, such as filing, data entry, and document preparation. Customer Service: Provide information to visitors, clients, and employees in a courteous and professional manner. Address and resolve minor issues or inquiries from clients or visitors. Office Supplies and Inventory: Monitor and order office supplies as needed, ensuring stock levels are maintained. Coordinate with vendors for supplies or service maintenance (e.g., printer repairs, cleaning services). Technology and Communication: Operate office equipment such as multi-line phone systems, fax machines, and printers. Assist with basic IT troubleshooting or escalate to appropriate personnel as needed. Other Duties as Assigned: Provide general administrative support to other departments as required. Assist with event planning or office functions (e.g., team lunches, special events). Help maintain employee records and other documentation as required. Qualifications and Skills: Education: High school diploma or equivalent (Associates degree or higher preferred). Experience: Previous receptionist or office support experience is preferred but not required. Skills: Excellent communication (verbal and written) and interpersonal skills. Strong organizational skills and attention to detail. Ability to handle a multi-line phone system. Basic computer proficiency (Microsoft Office Suite, email, and scheduling software). Professional demeanor and appearance. Ability to handle sensitive information with discretion and confidentiality.