Front Office Admin

LAMMY SALON & ACADEMY ADMIN

Work Type: Full-time

Salary : Upto 20,000/-

Timings : 10:00AM to 8:00PM Monday to Sunday- (Off on Tuesdays)

Weekend availability is mandatory

Job Location: Alwarthirunagar, Valasaravakkam

Job Description:

Greeting Clients:

• Welcome clients with a friendly attitude as they arrive.
• Ensure the reception area is clean, organized, and inviting.
• Booking and Managing Appointments:
• Schedule appointments over the phone, online, or in-person.
• Confirm upcoming appointments and handle any cancellations or reschedules.
• Keep track of salon staff availability and ensure proper scheduling.
• Customer Service:
• Address client inquiries, provide information about services, and help with any issues or concerns.
• Maintain a professional and welcoming demeanor at all times.
• Offer clients additional services or products (upselling when appropriate).
• Cash Handling and Payments:
• Process payments for services and retail products.
• Handle cash, credit card transactions, and issue receipts.
• Keep track of daily transactions and ensure accurate cash drawers.
• Managing Client Records:
• Maintain and update client records, including personal details and preferences.
• Ensure confidentiality and proper handling of sensitive client information.
• Inventory Management:
• Monitor salon supplies and retail products, making sure the inventory is stocked and organized.
• Assist in ordering products as needed.
• Coordination and Communication:
• Liaise with stylists and other salon staff to ensure seamless service delivery.
• Relay any special client requests or preferences to the appropriate team member.
• Handle any special requests or issues promptly to ensure client satisfaction.
• Administrative Duties:
• Perform general clerical tasks such as filing, organizing, and maintaining records.
• Ensure the salon’s phone line is always attended to, transferring calls when necessary.
• Promotions and Marketing:
• Help with promotional efforts by informing clients about special offers, events, or new services.
• May assist in maintaining the salon’s social media or marketing materials.
• Ensuring Salon Policies:
• Ensure all salon policies (such as cancellation policy, safety protocols, and payment terms) are adhered to.
• Ensure that health and safety regulations are maintained within the salon.

Job Type: Full-time

Pay: ₹20,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• work: 1 year (Required)

Work Location: In person