Front Desk Staff

Company Description

King's Kraft Hotel & Resort is a rapidly growing hotel brand in Gujarat, managing over 800 rooms across more than eight properties in six locations. Recognized as India's most awarded hotel brand for environmentally sensitive operations and management, we provide premium accommodations and services at our 5-star and above properties, as well as upmarket options in our 3 and 4-star hotels. Our locations include Rajkot, Somnath, Sasan Gir, Dwarka, and Jamnagar. We pride ourselves on delivering personalized service, contemporary facilities, and luxury with elegance while maintaining minimal environmental impact.

Role Description

This is a full-time, on-site role for a Front Desk Staff member located in Rajkot. The Front Desk Staff will be responsible for managing reception duties, answering phone inquiries, and providing excellent customer service. Day-to-day tasks include greeting and assisting guests, handling check-ins and check-outs, managing reservations, and ensuring guests have a pleasant experience throughout their stay.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Strong Customer Service and Communication skills
• Computer Literacy
• Excellent interpersonal and problem-solving skills
• Previous experience in a hotel or hospitality environment is a plus
• Flexible availability, including weekends and holidays
• High school diploma or equivalent