Job
Description
Summary: The Front Desk Representative / Sales Executive plays a key role in delivering exceptional customer experiences and driving membership growth at a 9Round studio. This position involves welcoming members, handling inquiries, conducting studio tours, and converting leads into active clients. The role also includes managing front desk operations such as CRM updates, payment processing, and scheduling. Additionally, the executive supports local marketing efforts, promotes offers, and coordinates with trainers to ensure smooth studio operations. A strong sales mindset, excellent communication skills, and a passion for fitness are essential to succeed in this dynamic and client-focused role. Responsibilities Welcome members and visitors with warmth and professionalism Manage inquiries, studio tours, and membership sales Follow up with leads and convert trials into active memberships Handle front desk operations including CRM updates, scheduling, and payments Support local marketing campaigns and member engagement activities Coordinate with trainers and ensure smooth day-to-day studio operations Qualifications Educational Background Minimum: Bachelor’s degree in any discipline (Business, Hospitality, Sports Management, or related fields preferred) Diploma in Sales, Marketing, or Fitness Management is a plus Professional Qualities 1–3 years of experience in customer service, sales, or front desk roles (preferably in fitness, wellness, hospitality, or retail) Strong communication and interpersonal skills Sales-driven with a proactive approach to lead conversion and client engagement Basic knowledge of CRM software s and MS Office tools Personal Qualities: Passionate about fitness and wellness High level of professionalism and customer-centric attitude Organized, punctual, and able to multitask in a fast-paced environment Comfortable working flexible hours, including evenings and weekends Show more Show less
