Front Desk Manager (Female)

Role Overview: As the Front Desk Manager, you will be the first point of contact for clients and visitors, playing a crucial role in shaping the customer experience at the center. Beyond reception duties, your responsibilities will include appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. Your success in this role will depend on your calm, professional demeanor, attention to detail, and a customer-first attitude. Key Responsibilities: - Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment. - Handle walk-in inquiries and manage waiting areas for optimal comfort. - Manage appointment bookings, cancellations, and rescheduling through internal systems to ensure a positive customer experience. - Support client retention efforts through personalized engagement and timely follow-ups. - Coordinate treatment schedules with doctors, therapists, and wellness consultants. - Send timely reminders for therapy appointments and follow-up consultations. - Supervise housekeeping activities to maintain a clean, serene, and functional environment. - Maintain and track inventory of therapy consumables and center supplies. - Answer incoming calls, emails, and messages professionally and promptly. - Obtain testimonials from clients (Google reviews, video, and text testimonials). - Address client queries and feedback with empathy and clarity. - Maintain updated client records, therapy registers, and service logs. - Guide clients on wellness services, therapy packages, and benefits. - Support upselling of wellness plans, memberships, and retail products. - Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting. Qualifications Required: - Excellent verbal and written communication skills. - Organized, proactive, and customer-focused mindset. - Comfortable using basic software for scheduling and billing. - Prior experience in wellness, hospitality, or healthcare front office roles preferred. (Note: No additional details about the company were provided in the job description.),