Front Desk Executive

Location: DLF Phase 4, Gurugram, Haryana
Industry: Healthcare / Polyclinic
Employment Type: Full-Time
Experience: 1–3 Years (Healthcare industry preferred)

About Us

We are a multi-specialty polyclinic committed to delivering high-quality, patient-centric healthcare services. Our team of experienced doctors and healthcare professionals works together to ensure a seamless and compassionate care experience for every patient.

Job Summary

As a Front Desk Executive, you will be the first point of contact for patients and visitors. You will play a key role in managing front office operations, coordinating appointments, assisting with billing queries, and ensuring a welcoming and organized clinic environment.

Key Responsibilities:

• Greet and assist patients and visitors in a polite, professional, and friendly manner.
• Handle patient registration, appointment scheduling, and check-in/check-out procedures.
• Coordinate with doctors and other clinical staff to manage daily appointment flows.
• Maintain and update patient records and ensure accuracy of information.
• Manage incoming phone calls and respond to inquiries efficiently.
• Handle billing, payment collection, and provide receipts to patients.
• Ensure cleanliness and organization of the reception and waiting areas.
• Assist in basic administrative tasks such as filing, data entry, and inventory tracking.
• Follow confidentiality and data protection protocols strictly.

Requirements:

• Minimum qualification: Graduate in any discipline
• 1–3 years of experience in a similar front office or administrative role; experience in a clinic or hospital is preferred
• Proficient in MS Office and familiarity with clinic management software (e.g., Practo, etc.)
• Excellent communication and interpersonal skills in English and Hindi
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced healthcare environment with empathy and patience

Work Schedule:

6 days a week (including weekends on rotation), shifts between 10:00AM to 8:00PM

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person