Front Desk Executive

�� Location: [Insert City] | �� Full-Time

Job Summary

As the first point of contact for clients and visitors, the Front Desk Manager plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention to detail, and a customer-first attitude are essential for success.

Key Responsibilities

Front Desk Operations & Client Engagement

· Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment.

· Handle walk-in inquiries and manage waiting areas for optimal comfort.

· Manage appointment bookings, cancellations, and rescheduling through internal systems.

· Ensure a positive customer experience throughout the client journey.

· Support client retention efforts through personalized engagement and timely follow-ups.

Scheduling & Coordination

· Coordinate treatment schedules with doctors, therapists, and wellness consultants.

· Send timely reminders for therapy appointments and follow-up consultations.

· Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.

· Communicate with Ashram Admin and external partners/vendors where applicable.

Housekeeping & Facility Oversight

· Supervise housekeeping activities to maintain a clean, serene, and functional environment.

· Maintain and track inventory of therapy consumables and center supplies.

· Coordinate with vendors for regular procurement and service requirements.

Communication & Client Support

· Answer incoming calls, emails, and messages professionally and promptly.

· Getting testimonials from clients (google reviews, video and text testimonials)

· Address client queries and feedback with empathy and clarity.

· Maintain updated client records, therapy registers, and service logs.

Sales Support & Billing

· Guide clients on wellness services, therapy packages, and benefits.

· Support upselling of wellness plans, memberships, and retail products.

· Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.

Preferred Skills & Qualities

· Excellent verbal and written communication skills.

· Organized, proactive, and customer-focused mindset.

· Comfortable using basic software for scheduling and billing.

· Prior experience in wellness, hospitality, or healthcare front office roles preferred.

Job Type: Full-time

Pay: ₹15,002.83 - ₹30,058.49 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person