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Lodha Group
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Front desk executive

Front desk executive

Lodha Group

2 - 4 years

3 - 4 Lacs

mumbai

Posted:None| Platform:

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Skills Required

guest handling interpersonal skills usage front desk executive transition hostess customer service management

Work Mode

Work from Office

Job Type

Full Time

Job Description

A food and beverage (FB) Hostess, or Host, is responsible for providing a welcoming and positive first impression for guests in a restaurant or similar establishment . They manage the initial guest experience by greeting customers, seating them, and ensuring a smooth transition to their dining experience. They also handle reservations, manage waitlists, and may assist with other tasks to support the overall dining experience.

Key Responsibilities:

Greeting and Seating Guests:
FB Hostesses warmly welcome guests upon arrival, manage seating arrangements based on reservations and table availability, and escort guests to their tables.
Managing Reservations:
They handle phone calls and reservations, organize seating charts, and maintain accurate records of guest bookings.
Providing Information:
They may answer guest inquiries about the menu, restaurant services, and wait times, and offer recommendations or suggestions.
Maintaining a Welcoming Atmosphere:
They contribute to a positive dining environment by ensuring guests feel comfortable, acknowledged, and valued.
Assisting with Operations:
They may help with setting up tables, clearing them after use, and ensuring the dining area is clean and organized.
Handling Guest Requests:
They address guest needs and concerns, ensuring a pleasant dining experience.

Essential Skills:

Excellent Communication and Interpersonal Skills:
They must be able to interact effectively with guests and colleagues, conveying information clearly and warmly.
Organizational Skills:
They need to manage reservations, seating arrangements, and other tasks efficiently.
Ability to Work Under Pressure:
They should be able to remain calm and composed in a fast-paced environment, especially during busy periods.
Customer Service Skills:
A friendly and welcoming demeanor is crucial for creating a positive first impression.
Teamwork:
They need to collaborate effectively with other staff members to ensure smooth service.

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Real Estate Development

Thane

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Front desk executive