Front Desk Executive

Salary: 15000 to 25000

JOB PURPOSE

To ensure the smooth, efficient, and professional operation of the hotel front desk while delivering a high standard of guest service, professionalism, and hospitality. The role requires managing guest check-ins and check-outs, handling guest requests and complaints, and coordinating with other departments to ensure seamless guest experiences.

KEY RESPONSIBILITIES

1. Guest Interaction & Hospitality Standards

- Greet guests warmly and maintain professional body language.

- Uphold guest privacy and confidentiality standards.

2. Guest Check-In Procedures

- Verify reservations and guest IDs.

- Process registrations, payments, and issue keys courteously.

3. Guest Check-Out Procedures

- Confirm charges, process final bills, and collect room keys.

- Request feedback and thank guests for their stay.

4. Handling Guest Requests &Complaints

- Record and coordinate guest requests with relevant departments.

- Resolve complaints empathetically and promptly.

5. Finance & Cash Handling

- Maintain petty cash and daily collection reports.

- Reconcile cash at end of shift and secure funds properly.

6. Communication & Telephone Handling

- Answer calls professionally within three rings.

- Log messages accurately and ensure timely follow-up.

7. Coordination & Housekeeping Procedures

- Manage Extra Bed, Wash & Change, and Room Block slips.

- Coordinate with housekeeping for room readiness.

8. Luggage Handling

- Tag and log guest luggage accurately.

- Inform guests about luggage policy for valuables.

9. Maintenance &Cleanliness

- Keep the front desk clean and clutter-free.

- Report and follow up on maintenance issues.

10. Night Shift Duties (if applicable)

- Follow night shift report and ensure desk vigilance.

- Stay alert for security purposes and assist guests as needed.

11. Lost & Found Procedure

- Record and label found items accurately.

- Return items only after guest verification and signature.

12. Shift Handover Process

- Prepare shift reports and verify all cash and keys.

- Brief incoming staff on essential updates.

13. Emergency Protocol

- Follow hotel emergency guidelines.

- Ensure guest and staff safety, and report incidents.

KEY SKILLS &COMPETENCIES

- Excellent communication and guest handling skills.

- Strong multitasking and organizational abilities.

- Professional grooming and courteous attitude.

- Knowledge of front office operations.

- Problem-solving and conflict resolution skills.

QUALIFICATIONS &EXPERIENCE

- Diploma/Degree in Hotel or Hospitality Management.

- 1-3 years of experience in a front office role preferred.

- Familiarity with hotel software and guest service procedures.

WORK CONDITIONS

- Rotational shifts including nights, weekends, and holidays.

- Standing for extended periods during shifts.

Job Type: Full-time

Pay: ₹180,000.00 - ₹300,000.00 per year

Work Location: In person