Job Title: Customer Support Executive Location: Sector -57, Gurugram Experience: 1–3 years Salary: Competitive, with performance-based incentives Employment Type: Full-time Job Summary We are looking for a proactive, empathetic, and detail-oriented Customer Support Executive to join our growing team. In this role, you will be the first point of contact for our customers—resolving queries, offering guidance, and ensuring an outstanding service experience across all communication channels. If you’re passionate about helping people, solving problems, and making a positive impact, we’d love to hear from you. Key Responsibilities Respond promptly and professionally to customer queries via phone, email, chat, and social media. Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions. Maintain accurate records of customer interactions, conversations, and transactions using CRM software. Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues. Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries. Assist in improving customer support processes and share customer feedback with the relevant teams. Contribute to the creation of help center articles, FAQs, and internal documentation as needed. Required Skills & Qualifications 1–3 years of experience in a customer service or support role (preferably in IVF, healthcar). Excellent verbal and written communication skills in English [plus regional/local language if applicable]. Strong problem-solving skills and a calm, customer-first approach—even in high-pressure situations. Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and support tools. Ability to handle multiple queries at once, manage time effectively, and prioritize tasks. Basic understanding of the company’s products, services, and customer journey. Why Join Us? Work in a collaborative and supportive environment. Be part of a customer-obsessed team that truly values your ideas. Opportunities to grow within the customer success and operations team. Performance bonuses and regular recognition programs. Health benefits, paid time off, and other employee perks. Job Types: Full-time, Permanent, Fresher, Internship Contract length: 6 months Pay: ₹11,188.76 - ₹29,908.67 per month Benefits: Paid time off Provident Fund Work Location: In person
Job Title: Customer Support Executive Location: Sector -57, Gurugram Experience: 1–3 years Salary: Competitive, with performance-based incentives Employment Type: Full-time Job Summary We are looking for a proactive, empathetic, and detail-oriented Customer Support Executive to join our growing team. In this role, you will be the first point of contact for our customers—resolving queries, offering guidance, and ensuring an outstanding service experience across all communication channels. If you’re passionate about helping people, solving problems, and making a positive impact, we’d love to hear from you. Key Responsibilities Respond promptly and professionally to customer queries via phone, email, chat, and social media. Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions. Maintain accurate records of customer interactions, conversations, and transactions using CRM software. Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues. Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries. Assist in improving customer support processes and share customer feedback with the relevant teams. Contribute to the creation of help center articles, FAQs, and internal documentation as needed. Required Skills & Qualifications 1–3 years of experience in a customer service or support role (preferably in IVF, healthcar). Excellent verbal and written communication skills in English [plus regional/local language if applicable]. Strong problem-solving skills and a calm, customer-first approach—even in high-pressure situations. Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and support tools. Ability to handle multiple queries at once, manage time effectively, and prioritize tasks. Basic understanding of the company’s products, services, and customer journey. Why Join Us? Work in a collaborative and supportive environment. Be part of a customer-obsessed team that truly values your ideas. Opportunities to grow within the customer success and operations team. Performance bonuses and regular recognition programs. Health benefits, paid time off, and other employee perks. Job Types: Full-time, Permanent, Fresher, Internship Contract length: 6 months Pay: ₹11,188.76 - ₹29,908.67 per month Benefits: Paid time off Provident Fund Work Location: In person
Key Responsibilities Strategy & Planning: Develop recruitment strategies, forecast hiring needs with leadership, and build talent pipelines. Sourcing & Screening: Post jobs, use social media (like LinkedIn), databases, and referrals to find candidates; screen resumes and conduct initial interviews. Collaboration: Partner with hiring managers to define roles, understand team needs, and gather feedback. Candidate Management: Coordinate interviews, manage communication, ensure a positive candidate experience, and negotiate offers. Process & Data: Design & implement recruitment processes, use recruitment technology (ATS), track metrics, and analyze data to improve hiring. Employer Branding: Represent the company, participate in career fairs, and build relationships with potential hires. Onboarding: Liaise with other departments to ensure new hires integrate smoothly. Key Skills Excellent communication, negotiation, and interpersonal skills. Strong organizational and time management abilities. Proactive sourcing and initiative. Data analysis and use of TA technologies. Knowledge of employment laws and best practices. Job Types: Full-time, Walk-In Pay: ₹15,423.92 - ₹21,622.79 per month Benefits: Paid sick time Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Recruiting: 1 year (Preferred) Location: Gurugram, Haryana (Required) Work Location: In person
Key Responsibilities Strategy & Planning: Develop recruitment strategies, forecast hiring needs with leadership, and build talent pipelines. Sourcing & Screening: Post jobs, use social media (like LinkedIn), databases, and referrals to find candidates; screen resumes and conduct initial interviews. Collaboration: Partner with hiring managers to define roles, understand team needs, and gather feedback. Candidate Management: Coordinate interviews, manage communication, ensure a positive candidate experience, and negotiate offers. Process & Data: Design & implement recruitment processes, use recruitment technology (ATS), track metrics, and analyze data to improve hiring. Employer Branding: Represent the company, participate in career fairs, and build relationships with potential hires. Onboarding: Liaise with other departments to ensure new hires integrate smoothly. Key Skills Excellent communication, negotiation, and interpersonal skills. Strong organizational and time management abilities. Proactive sourcing and initiative. Data analysis and use of TA technologies. Knowledge of employment laws and best practices. Job Types: Full-time, Walk-In Pay: ₹15,423.92 - ₹21,622.79 per month Benefits: Paid sick time Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Recruiting: 1 year (Preferred) Location: Gurugram, Haryana (Required) Work Location: In person