Front Desk Executive

Job Summary:

We are looking for a motivated and empathetic Customer Care Support Executive to join Crown Veterinary Services Pvt. Ltd. The ideal candidate will handle customer queries, order follow-ups, and after-sales support related to veterinary products and services. This role is key to ensuring client satisfaction and maintaining long-term relationships with veterinary clinics, distributors, and animal care professionals.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and WhatsApp queries from customers and veterinary clients.
• Assist customers with product information, order status, pricing, delivery schedules, and return processes.
• Coordinate with the sales, logistics, and accounts teams to resolve customer issues efficiently.
• Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
• Follow up on quotations, orders, payments, and pending deliveries.
• Support field sales staff by providing backend assistance and timely communication with clients.
• Address and resolve customer complaints in a professional and timely manner.
• Monitor and ensure high levels of customer satisfaction and service quality.
• Contribute to improving customer support processes and documentation.
• Stay updated on the company’s product range, veterinary market trends, and ongoing promotions.

Qualifications and Skills:

• Bachelor’s degree preferred (Science/Commerce stream advantageous).
• 4–5 years of experience in customer support, preferably in pharmaceutical, healthcare, or veterinary sectors.
• Strong communication skills in English and regional languages (as applicable).
• Proficient in MS Office (Excel, Word) and CRM systems.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Empathy, patience, and a customer-first attitude.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Application Question(s):

• Do you like pets?

Experience:

• Front desk: 3 years (Required)

Language:

• Fluent English (Required)

Work Location: In person