Fresher-Customer Support | Noida| Naukri.com

Job Description

Hi, Naukri.com is hiring for the role of Job Mail Support for Noida location. Job Objective: Objective of this role is to provide post-sales support and assist them in their job search, meanwhile improving their experience with our platform. Job Description: To make outbound calls to the paid jobseekers and discuss their search parameters ensuring relevant search To engage with the jobseekers to reiterate all the benefits and to activate their account on Naukri post validation To coordinate with internal departments / teams to resolve the customer requirement To work on the online systems and applications as per the defined guidelines To manage and resolve escalations as per TAT and other defined matrices Required Skills : Excellent verbal and written communication skills. Good client interaction skills Desired Skills: Exposure in MS Office and the Internet would be given preference. Prior experience in making outbound calls/ client servicing