French Travel Consultant (Canadian Meta Process)

Job Responsibilities:

Customer Support (French-Speaking Market)

• Handle inbound and outbound calls, emails, and chats from French-speaking customers (primarily from Canada).
• Assist clients with flight searches, bookings, modifications, and cancellations on meta platforms such as Jetcost, Kayak, Skyscanner, and others.

Flight Search & Itinerary Planning

• Use internal GDS systems (like Travelport/Galileo) to offer competitive and customized itineraries based on customer needs.
• Explain fare rules, cancellation policies, and other travel-related details clearly to clients.

Meta Integration Assistance

• Understand the Canadian meta travel process and support customers booking through partner platforms.
• Work closely with the sales and marketing team to track meta leads and conversion performance.

CRM and Data Handling

• Accurately maintain customer records in the CRM.
• Follow up with prospective leads and update lead status promptly.

Sales Target Achievement

• Work towards achieving monthly booking targets and upsell opportunities like seat selection, baggage, insurance, and more.

Coordination with UK Office

• Communicate regularly with the UK-based team for updates on fares, airline promotions, and other market-specific changes.

Quality Assurance & Compliance

• Ensure customer service quality standards are met.
• Adhere to data protection and compliance policies, especially while dealing with international customers.

Training & Development

• Attend ongoing product and destination training.
• Stay updated with airline regulations, meta platform updates, and travel trends.

Language Proficiency

• Translate travel documents, emails, and promotional material between French and English when required.
• Provide culturally appropriate service for Canadian francophone travelers.

Desired Candidate Profile

• Freshers with good French communication skills are welcome.
• Experienced candidates in travel BPOs or French-speaking customer service roles preferred.
• Knowledge of GDS (e.g., Galileo, Amadeus) is a plus but not mandatory.
• Flexibility to work in rotational shifts.

Job Types: Full-time, Permanent

Pay: ₹14,297.19 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Application Deadline: 10/07/2025