Airbeas Travel UK Ltd

Job Responsibilities: Customer Support (French-Speaking Market) Handle inbound and outbound calls, emails, and chats from French-speaking customers (primarily from Canada). Assist clients with flight searches, bookings, modifications, and cancellations on meta platforms such as Jetcost, Kayak, Skyscanner, and others. Flight Search & Itinerary Planning Use internal GDS systems (like Travelport/Galileo) to offer competitive and customized itineraries based on customer needs. Explain fare rules, cancellation policies, and other travel-related details clearly to clients. Meta Integration Assistance Understand the Canadian meta travel process and support customers booking through partner platforms. Work closely with the sales and marketing team to track meta leads and conversion performance. CRM and Data Handling Accurately maintain customer records in the CRM. Follow up with prospective leads and update lead status promptly. Sales Target Achievement Work towards achieving monthly booking targets and upsell opportunities like seat selection, baggage, insurance, and more. Coordination with UK Office Communicate regularly with the UK-based team for updates on fares, airline promotions, and other market-specific changes. Quality Assurance & Compliance Ensure customer service quality standards are met. Adhere to data protection and compliance policies, especially while dealing with international customers. Training & Development Attend ongoing product and destination training. Stay updated with airline regulations, meta platform updates, and travel trends. Language Proficiency Translate travel documents, emails, and promotional material between French and English when required. Provide culturally appropriate service for Canadian francophone travelers. Desired Candidate Profile Freshers with good French communication skills are welcome. Experienced candidates in travel BPOs or French-speaking customer service roles preferred. Knowledge of GDS (e.g., Galileo, Amadeus) is a plus but not mandatory. Flexibility to work in rotational shifts. Job Types: Full-time, Permanent Pay: ₹14,297.19 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Application Deadline: 10/07/2025